Soul Boat ships Australia wide using Australia Post. Orders ship within 1-3 business days. Delivery times dependent on location and carrier. Orders received after 4.30pm may be processed the next business day. We offer flat rate standard and express shipping options. Flat rate standard shipping of $10.60 for all orders under $150. Standard shipping for orders over $150 is free. Flat rate express shipping is $14.95 for orders under $180. Express shipping is free for orders over $180. Customers will be updated on the status of their order including a tracking number via the email provided at checkout. Soul Boat is not responsible for any delays experienced by Australia Post. If you are experiencing any difficulties related to shipping please contact us at firstname.lastname@example.org.
Instore Pick Up Policy
If you choose to pick up your order instore, we will hold your product for 30 days following the fulfillment of your order. If you fail to pick up your order within in this time frame, your order will be cancelled and you shall receive a refund to the payment method used at purchase.
RETURN & EXCHANGE POLICY
Returns accepted within 30 days of purchase. Items returned due to change of mind must be in original packaging and in re-sellable condition. Receipt required for all returns. Customers can return items for exchange or refund. Refunds are processed according to the payment method used at the time of purchase. Please allow up to a week for the refunded amount to appear in your bank account. Sale of reduced and clearance items are final. These products are non-returnable. Shipping for products returned due to change of mind is at buyers expense. To arrange a return contact us instore or via email at EMAIL. Returns outside these terms are at management discretion.
Change of Mind Policy
Soul Boat has a 30 day change of mind return policy. Returned items may be refunded or exchanged according the conditions outlined in this policy.
All products require proof of purchase in order to process your refund or exchange. This is in order to find the correct transaction in our system. Items must be in original packaging and in re-sellable condition. All returns due to change of mind are to be returned to Soul Boat at the buyers expense including postage costs. Refunds or exchanges will only be processed once the item has been received in store. If the item arrives damaged, your return or exchange cannot be processed and you will have to contact your courier service.
Exchanges: If the exchanged item is of greater value than the returned item, the customer will need to pay the difference in order for the exchange to be processed. If the exchanged item is of lesser value, a partial refund equal to that difference will be processed.
Refunds: Refunds may only be processed using the original payment method. Please note that the time a refund takes to process varies depending on a number of factors including who you bank with so please allow up to 7 business days for the refund to appear in your bank account.
If you intend to return a product for refund or exchange, you must contact Soul Boat prior to posting your item. This is so we can confirm the item is being returned within the 30 day period, is in original packaging and in re-sellable condition, the transaction details and that the return will be accepted. Products sent prior to or without contacting Soul Boat may not be approved for return or exchange. In this instance the product can be returned to the sender, however shipping fees will be incurred. All returns or exchanges due to change of mind outside the 30 day period are at management discretion.
Please note certain items cannot be returned due to change of mind for health and hygiene reasons. This includes but is not limited to consumables, jewellery and personal care products including food or drink, earrings, make up, lip balms, moisturisers and body butters, essential oil rollerballs and sprays, soaps and body wash. Additionally, the purchase of clearance and sale items are final and are non-returnable due to change of mind.
Incorrect, Faulty or Damaged Products
If your purchase arrives to you in faulty or damaged condition we will replace the product for you where possible or provide you with a refund* according to the conditions outlined in this policy. Soul Boat must be notified in writing of a faulty or damaged product within 5 days of delivery. In order to process a replacement or refund for you, proof must be provided of the damaged or faulty product.
Refunds may only be processed using the original payment method. Please note that the time a refund takes to process varies depending on a number of factors including who you bank with so please allow up to 7 business days for the refund to appear in your bank account.
*Please note that many of our products are handmade or made in small batches so our stock may be limited and in some cases we may not have a replacement in stock. If you would still like the product replaced rather than a refund, we may be able to order a replacement in however, this may take time depending on the product.
If the incorrect product was sent to you, please notify Soul Boat in writing within 5 days of delivery so we can send you the correct product as soon as possible. Please note that proof of incorrect item delivery is required.
We may ask that the faulty or damaged product is returned to us. In this case Soul Boat will pay for return postage. In such instances, a refund or replacement product will be processed once the product is received in store.
Requests for returns based on small imperfections or a product appearing slightly different to the one pictured including colour, shape or pattern placement will be treated as a change of mind return or exchange. This is because many of our products are handmade or made in small patches and will have slight imperfections or differences between individual items as a result.
For returns or exchanges please contact us at email@example.com.